Unified Communications
Unified communications (UC) is a business concept describing the integration of enterprise communication services such as instant messaging (chat), voice (like IP Telephony), mobility features, audio, web & video conferencing, desktop sharing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
Unified Communications
By integrating our communication and business processes, we have been able to make our employees’ daily work more efficient and offer our customers a more professional customer service.
By integrating our communication and business processes, we have been able to make our employees’ daily work more efficient and offer our customers a more professional customer service.
Unified communications building blocks from Blue Lynx
Blue Lynx's unified communication services are attractive to enterprises looking for a scalable, secure and unconstrained platform on which they can build their voice, video, computing and data services. We offer advanced features with more flexibility and control that can ease the burden on limited resources and increase the overall productivity of your company.
Telephony services including IP Telephony (VoIP)
Audio & Video Conferencing
Call control and monitoring
Predictive Dialer Systems
Unified messaging services
ACD, IVR and CRM integration
Advantages of Unified Communications Systems
- Streamlines business operations with desktop integration for employees
- Ability to send information in one medium and receive the same in another medium
- Excellent ROI
- Seamless integration of multiple systems on various platforms that ensures a smooth user experience
- Easy to track calls, record the same for quality and training purposes and thus in a call center environment, can be used to gauge employee productivity
- Improved customer satisfaction
